Refund policy

🍹 Kajun Loaded Teas Return Policy

At Kajun Loaded Teas, we’re all about keeping it flavorful and fuss-free. While we hope you love every sip, we know sometimes things don’t go as planned. Here's how we handle returns:

🔄 Returns & Exchanges

Because our products are consumables, all sales are final — we cannot accept returns or exchanges on tea packets, flavor powders, or consumable bundles.

BUT if your order arrives damaged, incorrect, or just plain wrong, we’ll make it right. Pinky promise.

📦 Damaged or Incorrect Orders

If your package arrived with issues, please email us at service@kajunloadedtea.com within 7 days of delivery. Include:

  • Your order number

  • A clear photo of the item(s) in question

  • A quick note telling us what went wrong

We'll send out a replacement or issue store credit if it was our bad.

🕒 Refunds

Refunds (if applicable) are processed back to your original payment method. Once issued, please allow 5–10 business days for the bank magic to happen.

🙋 Need Help?

Our customer service crew is ready to help. Reach out at service@kajunloadedtea.com and we’ll get it sorted faster than you can say “Rougarou Rush.”

Thanks for supporting a Louisiana-born brand with a lil’ spice and a lotta heart. 💜💛💚

 

LEGAL BELOW-

Kajun Loaded Teas – Return & Refund Policy

Effective Date: 5/27/2025
Last Updated: 5/27/2025

This Return & Refund Policy ("Policy") applies to all purchases made through the website operated by Kajun Loaded Teas (“we,” “us,” or “our”) at www.kajunloadedtea.com (the “Site”). By placing an order on our Site, you (“Customer,” “you,” or “your”) agree to be bound by the terms of this Policy in conjunction with our Terms of Service.

1. All Sales Are Final

Due to the nature of our products as ingestible consumables, all sales are final. We do not accept returns or exchanges for reasons including (but not limited to):

  • Change of mind

  • Flavor dissatisfaction

  • Incompatibility with dietary preferences

  • Delayed shipping (unless the product is materially defective upon arrival)

2. Exceptions – Damaged or Incorrect Items

We will offer a replacement, store credit, or refund under the following circumstances, at our sole discretion:

  • The product was delivered damaged or unusable

  • The wrong item(s) were sent

To be eligible for resolution, you must notify us via email at service@kajunloadedtea.com within 7 calendar days of receiving your order. Your request must include:

  • Order number

  • Description of the issue

  • Clear photographic evidence of the product and packaging

Failure to notify us within the 7-day window will result in forfeiture of eligibility for a replacement or refund.

3. Return Authorization

Do not return any product to us without prior written authorization. Any unauthorized return will not be accepted or refunded.

If we request a product return, the item(s) must be:

  • Unused, unopened, and in original condition

  • Shipped back within 14 days of authorization

  • Accompanied by tracking information

Customers are responsible for return shipping costs unless the error was ours.

4. Refunds (If Applicable)

Refunds, if approved, will be issued to your original payment method. Processing times may vary but typically take 5–10 business days depending on your financial institution.

We reserve the right to issue store credit in lieu of a refund in certain cases.

5. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

  • Opened or partially used products

  • Promotional or discounted items

  • Gift cards

  • Limited edition or one-time seasonal products

6. Chargebacks and Fraudulent Claims

We reserve the right to dispute any chargebacks that do not comply with this Policy. Fraudulent disputes or abuse of our returns system may result in denial of future purchases and/or legal action.

7. Modifications to This Policy

Kajun Loaded Teas reserves the right to amend this Policy at any time without prior notice. The current version will always be available on our Site. Continued use of the Site or purchase of our products constitutes your agreement to any updated terms.

8. Contact Information

Questions or concerns? Reach out to:

Kajun Loaded Teas
Email: service@kajunloadedtea.com
Mailing Address: 9072 Lockhart Rd. Denham Springs, LA 70726