Contact information
Kajun Loaded Tea – Contact Information & Communication Policy
Effective Date: 7/14/2025
Last Updated: 7/14/2025
This Contact Information & Communication Policy ("Policy") outlines how customers, users, and third parties (“you”) may contact Kajun Loaded Tea ("we," "us," or "our") and what to expect from our communication practices. This Policy is subject to and incorporated into our Terms of Service.
1. Official Contact Methods
You may contact Kajun Loaded Tea through the following official channels:
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Email (Customer Support):
📧 service@kajunloadedtea.com -
Mailing Address:
📬 Kajun Loaded Tea
9072 Lockhart Rd. Denham Springs, LA 70726
United States
These are the only official channels through which we accept inquiries related to customer orders, returns, billing, and general support.
2. Response Times
We aim to respond to all inquiries within 1–3 business days, excluding weekends and holidays. During high-volume periods (such as holidays or new product launches), response times may be delayed.
Please do not send duplicate messages across multiple channels, as this may delay our ability to assist you efficiently.
3. Support Scope
We are happy to assist with questions or concerns regarding:
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Order status or shipping issues
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Product information or usage
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Refunds or replacement eligibility
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Technical issues related to our website
For legal, wholesale, affiliate, or press inquiries, please indicate your request clearly in the subject line of your email for proper routing.
4. Communication Hours
Our support team operates during standard business hours:
Monday–Friday
9:00 AM – 5:00 PM (Central Time)
Messages sent outside of these hours will be reviewed on the following business day.
5. Unsolicited Communication & Harassment
We do not tolerate:
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Abusive, threatening, or harassing language toward our staff
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Spam, phishing, or fraudulent inquiries
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Unauthorized solicitation of services or marketing
Such behavior may result in blocked communications, denial of future service, and potential legal action.
6. Data Privacy
All communications with us are subject to our Privacy Policy, which governs how we collect, store, and use any personal information you provide.
Do not send sensitive personal data (such as credit card numbers, social security numbers, or medical information) via email or contact forms.
7. Policy Updates
Kajun Loaded Tea reserves the right to update this Contact Information & Communication Policy at any time. Updates will be posted on our Site with the revised effective date. Continued use of our contact services indicates your acceptance of the revised terms.
8. Need Help?
We’re here to help. If you have any questions about this policy or need assistance with your order, don’t hesitate to reach out at: